Cinch IT focuses on delivering value for small and medium size businesses. We have years of experience in installing, configuring and maintaining networks of this size. To ensure that our clients realise this value we commit to a service level agreement.

The Service Level Agreement

This is a document at is your assurance that we will perform our services to the agreed standard. This is the type of transparency that our clients enjoy. Areas such as response time, resolution time and after hours support are stipulated in detail. This is your guarantee that we deliver on our promises.

Our primary goal is to enable our client to get the maximum uptime for their business critical applications. This is difficult to achieve using a break/fix approach. Instead we create a maintenance plan that checks the whole network. This plan allows us to see issues occurring and stop them from happening. So many business suffer crippling outages can be avoided altogether by following a simple maintenance plan.